Privacy policy for Fendous CRM Software
(subsidiary of Fendous Sustainable Solutions)
Last updated: February 18, 2025
Introduction:
At Fendous Sustainable Solutions, we prioritize your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Service. We use your Personal Data to enhance and deliver our Service. By using our Service, you consent to collecting and using your data as described. Your privacy rights are important to us, and we ensure compliance with relevant laws.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
- Application refers to Fendous CRM Software, provided by the Company.
- Company Fendous Sustainable Solutions Aps, Valdermarsgade 8 1 TV 9000 Aalborg, Denmark, CVR-no. 43257196
- Cookies are small files placed on your device containing details of your browsing history.
- Country refers to: Denmark
- Device means any device that can access the Service, such as a computer, cell phone, or tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Fendous CRM Application or the Website or both.
- Service Provider refers to third-party companies or individuals employed by the Company to facilitate the Service, perform services related to the Service, or assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically when using the Service.
- Website refers to Fendous CRM, accessible from https://www.fendous.in.
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This information may include:
- Email address, Name (First and Last)
- Phone number
- Address (including State, ZIP/Postal code, City)
- Bank account information (for transaction purposes)
Usage Data
Usage Data is collected automatically when using Fendous CRM Software and may include device's Internet Protocol address, browser type, version, and pages visited, Time and date of visits, duration of those visits and other diagnostic data.
Information from Third-Party Social Media Services
The Company allows you to create an account and log in via third-party social media services such as:
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track the activity on our Service and store certain information.
Cookies are small files placed on your device, and they help us provide essential services, remember your preferences, and gather analytics.
We use both Session and Persistent cookies for different purposes.
Types of Cookies We Use:
- Necessary Cookies to authenticate users and prevent fraudulent account use
- Web Beacons: Electronic files (clear gifs, pixel tags) used to count visitors and track engagement.
- Functionality Cookies: Store user preferences such as language settings.
- Analytical Cookies: Help us analysed website traffic and user behaviour.
- Other Cookies: Unclassified cookies that may serve additional purposes.
Use of Your Personal Data
We use your personal data for the following purposes:
- To provide and maintain the Service, including monitoring its usage.
- To manage your Account and allow access to various functionalities of the Service.
- For transaction processing, such as fulfilling product or service purchases.
- To contact you with updates, security notifications, or customer support.
- To send promotional communications (with your consent).
- For business transfers, such as in the case of mergers or acquisitions.
- To improve our Service, including analyzing trends and user behaviour.
Sharing Your Personal Data
We may share your Personal Data in the following situations:
- With Service Providers to monitor and improve the Service
- For business transfers, mergers, or acquisitions
- With affiliates, business partners, and other users (with your consent)
Retention of Your Personal Data
We will retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy.
Transfer of Your Personal Data
Your information may be processed at the Company's operating offices or other locations where involved parties process your data. By using the Service, you agree to the transfer of your Personal Data to countries with different data protection laws.
Deleting Your Personal Data
You have the right to request that we delete your Personal Data. You can update, amend, or delete your information from your Account settings or contact us for assistance.
Disclosure of Your Personal Data
Business Transactions
If the Company undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will provide notice before any such transfer occurs, and your data becomes subject to a different privacy policy.
Law Enforcement
Under certain circumstances, we may be legally required to disclose your personal data in response to valid requests from public authorities such as courts or government agencies.
Other Legal Requirements
The Company may disclose your personal data in good faith to comply with legal obligations, protect its rights or property, prevent misconduct, safeguard user safety, or defend against legal liability.
Security of Your Personal Data
We prioritize the security of your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we implement commercially acceptable security measures, we cannot guarantee absolute security.
Processing of Your Personal Data
Our Service Providers may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
Payments
We offer paid products and services through the Service and may use third-party payment processors.
We do not store or collect your payment card details. These details are provided directly to our third-party payment processors, who handle them under their privacy policies. These processors comply with PCI-DSS standards, ensuring secure payment information handling.
- Stripe Their Privacy Policy can be viewed at https://stripe.com/us/privacy
- Mobile Pay Their Privacy Policy can be viewed at Mobile Pay Privacy Policy
If you make a payment via bank transfer, we may request additional information to facilitate the transaction and verify your identity.
Usage, Performance, and Service Enhancements
We may use third-party Service Providers to enhance Our Service:
-
Google Places
Provides location-based information and may collect data as per Google's Privacy Policy.
-
Caspio
A cloud-based platform for database management.
-
Netlify
Hosts the Fendous Project Management Software.
-
MailerLite
Email marketing platform.
-
Mailjet
Email marketing and transactional email services.
-
OpenAI
AI research and services.
-
Landbot
Chatbot and conversational marketing platform.
-
MongoDB
Secure database storage.
Job Applications Recruitment Process
When you apply for a job, we process your application data to assess your suitability for a position. For unsolicited applications, your data is reviewed and, if not relevant, deleted immediately. For advertised positions, if you are not selected, your application is deleted once the position is filled.
Legal Basis: Processing is based on our legitimate interest (GDPR Article 6(1)(f)).
Further Information: If you enter into a recruitment process or are hired, we will provide you with additional details on how your data is processed.
Children's Privacy
Our Service is not intended for individuals under 13. We do not knowingly collect personal data from children under 13. If You become aware that a child has provided Us with Personal Data, please contact Us. If We verify such data collection without parental consent, we will remove the information promptly.
If consent is required by law, we may request parental consent before collecting or processing a child's information.
Links to Third-Party Websites
Our Service may include links to third-party websites not operated by Us. We strongly recommend reviewing their Privacy Policies, as We do not control or assume responsibility for their content or data practices.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, with an updated "Last Updated" date. We may notify You via email or a prominent notice on Our Service before changes take effect.
You are encouraged to review this Privacy Policy regularly.
Contact Us
For any questions regarding this Privacy Policy, you can contact us via:
- Email: arunima@fendous.com
- Website: https://www.fendous.in
- Phone: +45 29811860
- Mail: Valdermarsgade 8 1 TV, 9000 Aalborg
- CVR-no: 43257196
